Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

During high-demand periods, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.

Shipping Time

Estimated delivery times vary depending on your location:

• Australia: 5–10 business days
• New Zealand: 5–10 business days
• United States & Canada: 5-10 business days
  

Please note that delivery times are estimates only and may vary due to customs, carrier delays, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on selected products or minimum order amounts.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Please allow 2–5 business days for tracking updates to appear.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the order has already been shipped, we are unable to guarantee replacement or refund.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs, or natural events outside our control.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist.

Damaged Items

If your order arrives damaged, please contact us within 24 hours of delivery with photos of the item and packaging so we can assist with a resolution.

International Customs & Duties

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: gsrlr@outlook.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)